Author: Christopher Palma

Before I worked at Hallmark, I’d never bought a Valentine’s Day card. I certainly never expected to be the one making them. The first time I was assigned Valentine’s Day as an editor, I’ll admit, I wasn’t all that enthused. It wasn’t my favorite holiday, and at first glance, it

“We are so lucky that you and dad are friends,” my daughter said one day while we were driving in the car. “Most of my friends say their parents can’t be in the same room together since their divorce.” The comment left me feeling simultaneously warm and fuzzy (because I

Eli Itzhaki’s locksmith business, Keyzoo, was booming and fully focused on scaling—adding more trucks, optimizing routines and hiring new technicians. Amid this growth, Itzhaki had to dismiss a technician for chronic lateness. It was only when the technician broke down during the exit interview that Itzhaki discovered the real reason

After 11 consecutive quarters of declining sales and the loss of over half a billion in revenue, Kohl’s outgoing CEO Tom Kingsbury openly acknowledged the company’s self-inflicted wounds and took responsibility. Addressing decisions that led to a 9.3% drop in quarterly sales at Kohl’s stores open for at least a

Like many Americans, you may have gotten some jolting news about a friend while scrolling through your social media feed this election season. Whether it’s a neighbor you share casual conversations with or a lifelong childhood friend, discovering that someone’s values don’t align with yours can quickly wreak havoc. The

If you’re one of the over 2 million federal employees who received the “Fork in the Road” email, you’re probably wondering where to go from here. The new administration is interested in making large changes to the federal government, with President Trump signing executive orders to remove protections from federal

Emotional intelligence (EQ) is a critical component of effective leadership. It helps leaders to navigate relationships, manage emotions and create positive work environments. Equally important is the DISC model. This is a personality assessment tool that categorizes behavioral styles into four primary types: Dominance, Influence, Steadiness and Conscientiousness. DISC and

Branding. It’s a term we hear consistently in the context of both product and company identity. But, what is personal branding? In the same vein, personal branding is the strategic process of defining your unique value proposition and managing the outward expression of your professional self. It extends well beyond

Disappointment is one of those emotions that can quickly spiral out of control. Whether it’s getting passed over for a promotion or feeling underappreciated at home, we all encounter difficult situations on a daily basis—many of which can lead us to question our abilities in the workplace or even our

You probably know TV personality Robert Irvine from his appearances on hundreds of episodes of the Food Network’s Restaurant: Impossible, in which he swoops in to help failing restaurants turn their business around in 48 hours. Or maybe you’ve seen Dinner: Impossible, where he must serve dinner under a set