Register for our kickoff of the first phase of the SpringMo Black Wellness Initiative

Categories

5 Strategies Customer Service Teams Use to Build Lifelong Loyalty

Recently, Jasmine Charbonier, a pet owner in Tampa, Florida, lost her elderly cat. She tried to return an unopened bag of prescription food. But the food company, Chewy, said no—instead, they told her to donate it to a shelter and gave her the refund anyway, but didn’t stop there. “They

5 Strategies Customer Service Teams Use to Build Lifelong Loyalty

Recently, Jasmine Charbonier, a pet owner in Tampa, Florida, lost her elderly cat. She tried to return an unopened bag of prescription food. But the food company, Chewy, said no—instead, they told her to donate it to a shelter and gave her the refund anyway, but didn’t stop there. “They